Store Policy
At Margate Mushrooms, our story is woven with dedication to our customers, community, and the environment. This policy outlines how we operate to ensure a seamless and satisfying experience for all our customers, whether they're purchasing our gourmet mushrooms, grow bags, or engaging with us at a wholesale level.
Customer Care
Responsiveness: We commit to addressing customer inquiries and concerns promptly and with the utmost care.
Feedback Loop: Customer feedback is essential to our growth and improvement. We welcome and encourage honest reviews and suggestions.
Wholesale Partnerships
Quality Assurance: We guarantee the highest quality of mushrooms for our wholesale partners, ensuring consistency in flavor, texture, and size.
Reliable Supply: We strive to maintain a steady and reliable supply chain to meet the demands of our partners.
Custom Orders: Tailored orders to meet specific needs of our partners are available upon request.
Payment Methods
- Credit / Debit Cards
Product Handling and Delivery
Packaging Standards: Our products are packaged with care to ensure they reach you in the best condition.
Timely Delivery: We prioritise timely delivery and work closely with logistics partners to ensure prompt deliveries.
Sustainability and Ethics
Eco-friendly Practices: Our commitment to sustainability is reflected in our use of recycled materials and eco-friendly packaging.
Community Involvement: A portion of our proceeds goes towards supporting local initiatives and the Margate Independent Foodbank.
Returns and Refunds
Hassle-Free Returns: If our products do not meet your expectations, we offer a straightforward return and refund process.
Quality Concerns: Any issues related to the quality of our products will be addressed with immediate effect and rectification.
Our story is one of passion for gourmet mushrooms and commitment to our customers and community. We strive to uphold these policies to ensure Margate Mushrooms remains a trusted and beloved brand for all things mushroom.